chinita
We're here to help

Support

Stuck on something, or need help with your account? Reach us directly — a real person reads every message, usually within one business day.

Email us
support@chinita.ph
Best for account, billing, and lesson help
Privacy & data
privacy@chinita.ph
Data questions or deletion requests

Common questions

How does the free lesson work?

Your first 15-minute lesson with a tutor is free — no card required. Just pick what you want to say, and you’ll see your lesson before you even make an account.

Do I need to know any Chinese characters?

No. Every phrase is romanized and spoken. Your tutor works from a minute-by-minute script, so a complete beginner can keep up in 15 minutes.

How do lesson packs and payments work?

You can buy lesson packs (4, 8, or 12 lessons) at a discount. Payments are handled securely through Apple’s In-App Purchase — we never see your card details. Your credits and wallet balance are always visible in the app.

How do I delete my account?

Open the app, go to your Account settings, and choose to request account deletion — or email privacy@chinita.ph and we’ll handle it. See our Privacy Policy for details.

Something isn’t working. What do I do?

Email support@chinita.ph with your device model, iOS version, and a short description (a screenshot helps). We’ll get back to you quickly.